Can you cope with increasing user demands?

by Alberto.Soto on ‎08-14-2012 02:02 PM (1,092 Views)

I’m sure you’ll agree that this is one of the most pertinent questions for anyone managing a Campus network. Users expect more and more from their organization's network and network managers are the ones who have to make it happen. Great for them… a tough challenge for you.

With the role of IT departments within organizations undergoing a virtual paradigm shift, more is expected of the modern IT department than ever before. So, enjoy that.

To complicate to situation a bit more, the ordinary user of IT services is becoming ever more technically literate. Take virtualization, for example. Virtualization is no longer only talked about by mainframe administrators behind closed doors, but is something known about and understood (to an extent) by the broader technology community. Even more than that, forms of virtualization are seen and used by ordinary consumers every day when they use SaaS applications, or indirectly when they use IT services at home or in work.

With mobility quickly becoming the norm, your users expect to be connected all the time – this places huge pressure on the campus network. Users don’t want just any connection either, but a high bandwidth, low latency connection. Users expect videos and cloud applications to work flawlessly, with non-stop availability. You know, like it’s magic they’re dealing with, rather than technology. People don’t want to see what’s going on behind the scenes, or even know that anything’s going on behind the scenes at all. As with laws, networks are like sausages. You should never see them being made.

We’re not only talking about good service for the personal devices on the network either. The rise of unified communications means that mission-critical services or applications which run through the network, including IP phones, video conferencing equipment, and email clients, need to work perfectly before anything else.

You can no longer afford to think re-actively about the campus network, fixing problems as they arise. Network resilience is the order of the day; you must proactively make sure you’re ready to cope with pressure on your network, such as unexpected spikes in traffic, or disruptive events like major natural or man-made disasters. No matter what, you need to retain a normal level of service. We’re not just talk about six or seven nines of availability, but a consistent experience from the user perspective too.

Not only that, you need to be ready for a whole load of new devices to access the network, which can cause you headaches in terms of security and availability. To make matters worse, users expect this process to be as quick and painless as possible.

You need to make sure your campus network is flexible, ready to grow at any point, secure and easy to access, regularly backed up and is able to expand capacity using external services at short notice.

Is yours ready?  Can you meet demand?  Take our test, below, and if you have too many "NO" responses then give me a call....