Jointly developed by J.D. Power and the Technology Services Industry Association (TSIA), the CTSS program sets a new standard for excellence in service and support addressing the critical challenges that service organizations face in today's highly competitive market.
To achieve certification, an organization must attain customer satisfaction scores among the top 20 percent of companies nationwide that offer technology support. This is based on J.D. Power’s extensive technology industry benchmark customer satisfaction research. The organization must also pass a detailed audit of its support practices, policies and procedures. Certification is valid for one year.
This award was truly a cross functional effort across Brocade and one that we are particularly proud of because J.D. Power recognition reflects our most important goal: Providing first-class support to our customers.
J.D. Power 2013 Certified Technology Service & Support ProgramSM, developed in conjunction with TSIA. For more information, visit www.jdpower.com or www.tsia.com