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New Contributor
Posts: 2
Registered: ‎10-31-2016

SupportSave Operation Failed. Reason : 256 : Remote Host:Could not connect to remote host

Hi,

 

I have INA version 12.4.4, whenever I try collecting supportsave for switches I get the below error

 

 

SupportSave Operation Failed. Reason : 256 :  Remote Host:Could not connect to remote host.

 

Please help in fixing this.

Brocade Moderator
Posts: 102
Registered: ‎02-04-2015

Re: SupportSave Operation Failed. Reason : 256 : Remote Host:Could not connect to remote host

Hello,

 

Could you please help answering the following?

 

1) What switches are you collecting SS from and what code are they running?

 

2) Are you using internal BNA FTP server or an external one, and is there is any special character in the FTP password?

 

3) Can you FTP to the server from the switch CLI?

 

Thanks

Os

Any and all information provided by me is not reviewed, approved or endorsed by Brocade and is provided solely as a convenience for Brocade customers.

All systems and all networks are different and unique. If you have a service affecting network problem, please open a TAC service request for service through Brocade, or through your OEM equipment provider. If this provided you with a solution to this issue, please mark it with the button at the bottom "Accept as solution" .
New Contributor
Posts: 2
Registered: ‎10-31-2016

Re: SupportSave Operation Failed. Reason : 256 : Remote Host:Could not connect to remote host

Hi,

 

Below are the details...

 

1. we have brocade 6520 rebranded by IBM running on 7.4.1d

 

2. We are using internal BNA SFTP, i am not aware of the password for the internal BNA SFTP.

 

3. we have another FTP server to which we are able to send the support logs from switch cli

Brocade Moderator
Posts: 102
Registered: ‎02-04-2015

Re: SupportSave Operation Failed. Reason : 256 : Remote Host:Could not connect to remote host

[ Edited ]

Hello,

 

We need to test and see if it is a connection issue or a BNA issue.

 

Try Taking a Support Save from switch CLI to the BNA sFTP. If it fails then we know it is not a BNA issue but rather a firewall/connection ,or port is used by another programme on the server, issue. Otherwise, it is the BNA and logs will need to be checked.

 

SFTP credentials can be checked/amended under Server ----> Options -----> Software Configuration -------> FTP/SCP/SFTP

 

Regards,

Os 

Any and all information provided by me is not reviewed, approved or endorsed by Brocade and is provided solely as a convenience for Brocade customers.

All systems and all networks are different and unique. If you have a service affecting network problem, please open a TAC service request for service through Brocade, or through your OEM equipment provider. If this provided you with a solution to this issue, please mark it with the button at the bottom "Accept as solution" .

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