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Posts: 45
Registered: ‎02-16-2013

Network Advisor: How can I reset Administrator pw without being logged on?

I just migrated/upgraded Network Advisor from 12.1.5 - 12.3.2.  When the logon prompt came up for 12.3.2 the USERID and PASSWORD fields were blank.  Unfortunately I do not know what the former password was and thus cannot logon.  I tried using Administrator/password but that didn't work. 

 

1) Is there a way to reset this password without having the ability to logon to NA?

2) Is it possible I'll have to uninstall 12.3.2 and install it from scratch so I can then use the default ID/pw - Administrator/password?

 

Thanks for any guidance.

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