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New Contributor
Posts: 2
Registered: ‎08-20-2018

Blank login screen BNA Web access

When remote users try to access the BNA web portal, they get a blank screen (with a P in the upper left corner). If I launch the web portal from the BNA host, I get the login screen. We have verified that port 443 is open. BNA appears to be responding, but the users get a blank screen rather than the login prompt. BNA 14.2.2 (IBM branded).

 

Thanks, Doug

External Moderator
Posts: 5,541
Registered: ‎02-23-2004

Re: Blank login screen BNA Web access

@Douglas Nelson

 

can you please post a screen-shot and exact error message and exact Release of used JAVA ?

 

 

TechHelp24
New Contributor
Posts: 2
Registered: ‎08-20-2018

Re: Blank login screen BNA Web access

Screen shot would show a blank browser window, no error messages. There is occaisonally a "P" in the upper left corner, but that's it. Java is 8 update 1.8.1 32 bit. Some clients may be 64 bit, but all 181.


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External Moderator
Posts: 5,541
Registered: ‎02-23-2004

Re: Blank login screen BNA Web access

@Douglas Nelson

 

you need Java x64

 

try with the Rel. 1.8.1 Build 13

TechHelp24

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