05-17-2016 05:36 AM
we are currently running BNA 12.1.5 on a Windows machine and I tried to update to BNA 12.3.4 some days ago. Data migration task is running fine but one of the last steps ("initializing and migrating database") fails and a rollback to 12.1.5 is done.
This is the truncated output of the cw.log:
2016-05-13 17:21:19,067 ERROR [view.CIMOMFinishPage] Error while initializing DB Service 2016-05-13 17:21:19,067 ERROR [view.CIMOMFinishPage] Error while updating Database java.lang.IllegalStateException: at com.brocade.configwizard.view.CIMOMFinishPage$2.run(CIMOMFinishPage.java:1144) at com.brocade.configwizard.view.DCFMServerProgressDialog$3.run(DCFMServerProgressDialog.java:374) at java.lang.Thread.run(Thread.java:744)
Output for upgrading to 12.3.0 or 12.3.3 is exactly the same. Direct upgrade to 12.4.x is not supported according to Release Notes and I therefore tried 12.3.x..
Does anyone know how to handle this problem? Is any additional information needed?
Thank you very much!
Solved! Go to Solution.
05-31-2016 09:03 AM
I see that our "TAC Engaged" team has reached out to you and opened a case on your behalf. I encourage you to continue to post in the community and let me know if there is any way I can help.
You can find more about the TAC Engaged program here:
06-03-2016 03:18 AM - edited 06-03-2016 03:43 AM
thanks for your information about TAC.
Today I tried to add additional information like logfiles to the case though support didn't ask for it up to now. Bad news: case has been closed though I never got any feedback.
Are you able to reopen the case?
06-07-2016 10:00 AM
Based on the case notes it looks like your case was closed because you have an active OEM contract and officially support tickets must be handled by them first.
I am still looking to see if I can find any information around the failed update for you.
06-13-2016 12:26 AM
in our company nobody knows anything about an OEM contract. Are you able to send me some details about the OEM contract (maybe via PM instead of public forum)?
Additionally I appreciate your help very much. Thanks!
06-14-2016 08:12 AM