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Occasional Contributor
Posts: 10
Registered: ‎06-24-2010

BNA 12.0.2 supportsave for switches failed

I am getting below error when try to run support save. they were running fine on older versions.

supportsave's upload operation to host ip address xx.xx.xx.xx aborted. (the i address is BNA mgmt server)

other error is

:SupportSave Operation Failed. Reason : 1280 : CAL/XML request failed (error: Remote Host:Directory change failed.)16
Frequent Contributor
Posts: 155
Registered: ‎09-07-2010

Re: BNA 12.0.2 supportsave for switches failed

You might be running into a known issue where the default install location path got changed during the upgrade . This caused the support save on the switches to fail . This is fixed in 12.1 release .

I recommend  checking the path to see if something got changed during the upgrade , make the correction and try again .

-Annie.

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