Fibre Channel (SAN)

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Occasional Contributor
Posts: 7
Registered: ‎05-14-2013

password recovery

Hello,

Please appriciate, if anyone can help me to recover the password for 3534-f08 and 2005-H16 san switches or share any documentation that can help.

Thanks

Frequent Contributor
Posts: 160
Registered: ‎08-07-2009

Re: password recovery

moved to correct forum location

Super Contributor
Posts: 445
Registered: ‎04-08-2009

Re: password recovery

Greetings afzal_tahir.  I'd suggest you take a look at this thread as you may find a document that will assist you.  Please refer to the second page of the thread.

Regards,

Mike Eversole
Brocade Community Manager
Occasional Contributor
Posts: 7
Registered: ‎05-14-2013

Re: password recovery

Mike, no luck. the thread you refer me does not help me.I have 3534-F08 SAN switch with fabric OS v3.1.0 and unfortunately switch is not under any maintenance or support contract. Have tried all root/admin/factory/user password as per "FOS_password_recovery.pdf" but no luck.

Any help will greatly appreciate.

Thanks

Super Contributor
Posts: 445
Registered: ‎04-08-2009

Re: password recovery

Hi afzal_tahir.  Sorry for the delay.  Have you tried or do you know the "root" credentials?  If not, you can search around for them and log in that way.  If you've tried that already please confirm and we'll go to the next step.

Regards,

Mike Eversole
Brocade Community Manager
Occasional Contributor
Posts: 7
Registered: ‎05-14-2013

Re: password recovery

Hi Mike,

Thanks, have tried already root/admin/factory/user but no luck as per FOS_password_recovery notes 53-1000114-05 documentation.

factory ---> shuntang   as well as password

root ------>  fibranne

admin ----> password

user ------> password

Please what is the next recommended step?

Thanks

Super Contributor
Posts: 445
Registered: ‎04-08-2009

Re: password recovery

Beyond that, the only option is the Recovery Firmware that is supplied by support.  They do have pay-per-incident, but they've been known to wave the charges but is completely up to the TAC Level 1 agent.  But it wont hurt to at least call and see.

Regards,

Mike Eversole
Brocade Community Manager
Occasional Contributor
Posts: 7
Registered: ‎05-14-2013

Re: password recovery

Great Mike, thanks for your response.

Any direct contact number for TAC Level 1 support or link, from where I can get that number will greatly appreciate.

Thanks

Super Contributor
Posts: 445
Registered: ‎04-08-2009

Re: password recovery

You're very welcome afzal_tahir.

The primary support page is:  Services and Support - Brocade

The international contact page for support is:  Services and Support - Brocade

And if in the U.S, the toll free number is:  800-752-8061

Regards,

Mike Eversole
Brocade Community Manager
Super Contributor
Posts: 445
Registered: ‎04-08-2009

Re: password recovery

and I forgot to mention, TAC Level 1 will be the first group you speak with.  Let me know if you experience any issues reaching them or if anything comes up I can help with.

Regards,

Mike Eversole
Brocade Community Manager

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