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New Contributor
Posts: 2
Registered: ‎04-29-2016
Accepted Solution

Im on BNA 12.4.2,build 43 , getting error SupportSave Operation Failed. Reason : 256

Iam on BNA 12.4.2 build 43:

 

Every time I run a Technical Support save for a particular switch i get the message SupportSave Operation Failed. Reason : 256 :  Remote Host:Could not connect to remote host.

 

Any probable causes ?

Valued Contributor
Posts: 549
Registered: ‎03-20-2011

Re: Im on BNA 12.4.2,build 43 , getting error SupportSave Operation Failed. Reason : 256

Frequent Contributor
Posts: 107
Registered: ‎04-05-2011

Re: Im on BNA 12.4.2,build 43 , getting error SupportSave Operation Failed. Reason : 256

Check:

 

  • If embedded ssh/ftp server is enabled on BNA server.
  • if there is no port filtering between device and BNA networks
New Contributor
Posts: 2
Registered: ‎04-29-2016

Re: Im on BNA 12.4.2,build 43 , getting error SupportSave Operation Failed. Reason : 256

Thank you, I was able to resolve the issue. The embedded FTP server was running however there was an additional option checked which was causing the problem . Unchecking the SCP/SFTP under server options resolved the issue

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