Fibre Channel (SAN)

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Posts: 1
Registered: ‎11-03-2004

How to read Fabric OS supportsave ss files

I am trying to do some troubleshooting on our SAN and have saved the support files to my laptop using the supportsave command.  Many of the files have a .ss extension to them and they are not text readable.  These files are from a 48k running 5.3.0c.

Can someone please point me in the direction of a utility to read these files?  Because we purchased our directors through another vendor, I do not have access to the Brocade download site.

External Moderator
Posts: 5,046
Registered: ‎02-23-2004

Re: How to read Fabric OS supportsave ss files

Henk

you need a SupportTools to view ss file.

Ask by Brocade to obtain the Tools

TechHelp24
New Contributor
Posts: 2
Registered: ‎08-31-2009

Re: How to read Fabric OS supportsave ss files

Hi ,

i'm new to Brocade. What is the support email address that i need to contact for getting this SupportTool? Any help will be great.

Thank you.

External Moderator
Posts: 5,046
Registered: ‎02-23-2004

Re: How to read Fabric OS supportsave ss files

Only with a Valide Maintenance Contract

support@Brocade.COM

TechHelp24
Occasional Visitor
Posts: 1
Registered: ‎01-17-2015

Re: How to read Fabric OS supportsave ss files

Hi Antonio

 

I think there is  no tool for downloading  to analyze the supportsave  . This is what brocade engineer told me.

 

Regards

Mayank

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