08-02-2012 09:26 AM
we bought the M5424 togehter with Dell Bladecenters and I wonder where we can get a firmware update from 6.4.2 to 7.x? I had no chance at the Dell Website nor was a Dell Support Agent able to help me.
Any ideas where to get?
08-02-2012 09:58 AM
DELL as OEM is obbligated to assist you with FOS Download, excepted the Blade is Out of Warranty.
insert Service Tag, and you shoul dbe able to Download the FOS Package.
08-02-2012 10:10 AM
update: when I use the service tag from the Brocade switch (not the Blade Center), I am forwarded to the following page:
Drivers and Downloads for AX150 Fibre Channel Arrays
No downloads are available for the AX150 Fibre Channel Arrays
To find downloads for a different product, please change your product selection.
Whats that?! :-)
Update2: It seems somehow fairly impossible to get support for the Brocade Switch sold by Dell together with the Blade Center, even for a firmware update. I am a little lost so what can I do?
08-02-2012 10:33 AM
You should discuss such things with DELL Support or open a disput trough you DELL Country representative.
Again if the Blade and the Server are in Warranty and Under Maintenance Contract, DELL is obbligated to assist you.
--->>>Any more hints please?
Switch in the future to another Vendor, e.g. IBM and you have Guaranted no Problem.
Many greeting at DELL Support!
08-02-2012 11:32 PM
-->> You like to tease me,
NO! is not my intention, but i know similarly case from other Dell Customer, and is the same story.
to make a long story short, search here in the community, you should find enough Thread with Download Link.