Fibre Channel (SAN)

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Occasional Contributor
Posts: 5
Registered: ‎08-01-2012

(Dell) Brocade M5424 FOS 7.x Firmware Upgrade -> where?

Hi,

we bought the M5424 togehter with Dell Bladecenters and I wonder where we can get a firmware update from 6.4.2 to 7.x? I had no chance at the Dell Website nor was a Dell Support Agent able to help me.

Any ideas where to get?

Thanks!
Tom

External Moderator
Posts: 4,973
Registered: ‎02-23-2004

Re: (Dell) Brocade M5424 FOS 7.x Firmware Upgrade -> where?

DELL as OEM is obbligated to assist you with FOS Download, excepted the Blade is Out of Warranty.

Go to

http://www.dell.com/support/troubleshooting/us/en/555/TroubleShooting/ProductSelector

insert Service Tag, and you shoul dbe able to Download the FOS Package.

TechHelp24
Occasional Contributor
Posts: 5
Registered: ‎08-01-2012

Re: (Dell) Brocade M5424 FOS 7.x Firmware Upgrade -> where?

Hi,

update: when I use the service tag from the Brocade switch (not the Blade Center), I am forwarded to the following page:

Drivers and Downloads for AX150 Fibre Channel Arrays

  No downloads are available for the AX150 Fibre Channel Arrays 

  To find downloads for a different product, please change your  product selection.  

Whats that?! :-)

Update2: It seems somehow fairly impossible to get support for the Brocade Switch sold by Dell together with the Blade Center, even for a firmware update. I am a little lost so what can I do?

Tom

External Moderator
Posts: 4,973
Registered: ‎02-23-2004

Re: (Dell) Brocade M5424 FOS 7.x Firmware Upgrade -> where?

You should discuss such things with DELL Support or open a disput trough you DELL Country representative.

Again if the Blade and the Server are in Warranty and Under Maintenance Contract, DELL is obbligated to assist you.

--->>>Any more hints please?

Sure!

Switch in the future to another Vendor, e.g. IBM and you have Guaranted no Problem.

Many greeting at DELL Support!


TechHelp24
Occasional Contributor
Posts: 5
Registered: ‎08-01-2012

Re: (Dell) Brocade M5424 FOS 7.x Firmware Upgrade -> where?

You like to tease me, right ;-)

External Moderator
Posts: 4,973
Registered: ‎02-23-2004

Re: (Dell) Brocade M5424 FOS 7.x Firmware Upgrade -> where?

Tom,

-->> You like to tease me,

NO! is not my intention, but i know similarly case from other Dell Customer, and is the same story.

to make a long story short, search here in the community, you should find enough Thread with Download Link.

TechHelp24

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