10-23-2010 03:04 AM
DCX shows it is status is DOWN in GUI and STATUS tab is amber colour, but not facing any issue in FC services.
not able to clear the status and make it ready and healthy, support team says that error throshold which needs to be cleared by rebooting the switch which is not acceptable by customer.
is there any way to clear the error without rebooting the DCX ?
Query : is there no other way, just to clear error threshold we planning to reboot FC services ?
Actually where error log stores, is it not on CP card memory? if it is on CP card, better plan for CP reset
Error log clear is SPOF on DCX, not an online task ?
If it SPOF what is the precautionary steps we should follow in case if it re-occurs, rather go for another reboot.
If switch reboot not resolves what is the next action plan?
Query : if it is false alarm, why it is so , any bug identified ?
Query : how can we address false report , any workaround identified in advisory ?
What will be the consequence if we keep this alarm for one more week ? we are planning for San switch firmware upgrade tentatively next week, I think we can include switch reboot activity during firmware upgrade.
any one have answer for above queries
10-23-2010 10:23 AM
What about the status in the switchshow command?? If the CLI is reporting the correct status then its for sure a bug in the Webtools function. I kind of recall seeing a bug report but not able to find it in the release notes.
If there are repeated errors on a port or part, then the switch may report itself as down. Check if there are repeated errors by issuing
Which FOS version have you installed??
10-23-2010 11:38 PM
I have attached mentioned command o/p
zoning: ON (ec_atl_odd)
FC Router: OFF
FC Router BB Fabric ID: 1
Address Mode: 0
and FOS is
Slot Name Appl Primary/Secondary Versions Status
6 CP0 FOS v6.4.0a STANDBY
7 CP1 FOS v6.4.0a ACTIVE *
10-24-2010 02:41 AM
did you have checked with switchstatuspolicyshow how the global policy is set?
The policy controls when the switch changes the global status from healthy to marginal to down.
You can tune it with switchstatuspolicyset.
I haven't checked your files you have provided. I thinks it is simpler for you to run the command ;-)
I hope this helps.
10-24-2010 09:01 AM
Andreas is right.
I checked your messages and there was definitely some environmental problem in your data center on 22nd Sept