Ethernet Switches & Routers

Occasional Contributor
Posts: 13
Registered: ‎06-22-2017

Re: x648- prem

Thank you.
I live in Ukraine.
I probably just do not understand the abbreviation TAC.
thanks for the help
Frequent Contributor
Posts: 103
Registered: ‎04-07-2011

Re: x648- prem

Hello @Jaroslav


First, apologies for the confusion regarding TAC! It stands for Technical Assistance Center, or simply, Brocade Technical Support.


Here are a couple of links that should help:


Both links have the option to use MyBrocade, our self-service case management portal. The second link has phone numbers to call into Support directly (which we highly recommend for Priority 1 or 2 cases, or for time sensitive issues).


I hope this helps! If you have any further questions, please let me know.


Best Regards,


Denise K.

Brocade Community Team




Occasional Contributor
Posts: 13
Registered: ‎06-22-2017

Re: x648- prem

When you fill out the form for support, they are asked to enter the serial number, at least 12 characters. But I have only 10 on the switch, and I can not skip this step.

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