Ethernet Switches & Routers

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New Contributor
Posts: 2
Registered: ‎01-05-2011

FastIron WS 624 switch firmware 07.2.00a, ports link speed-duplex is only 10Mb full duplex

Hi,

I have a FastIron WS 624, ports 1 to 4 are 10/100/1000Mb, ports 5 to 24 are 10/100Mb. (by factory design)

With firmware version 04.3.03 (file name is fsg04303.bin) with the boot code 05.0.00 (file name is fgz05000.bin), with the "show interfaces" command we see that ports 1 to 4 are "hardware gigabit" and ports 5 to 24 are "hardware FastEthernet".

When I connect a PC with a 1G NIC in ports 1 to 4, the link speed-duplex is 1gigabit full duplex, when I connect this PC in ports 5 to 24, the link speed-duplex is 100Mb full duplex.

All of this is normal.

When I upgrade the firmware from 04.3.03 to 07.0.01b (file name is fgs07001b.bin) with the boot code 05.0.00 (file name is fgz05000.bin), with the "show interfaces" command we see that ports 1 to 4 are "hardware gigabit" and ports 5 to 24 changed from "hardware FastEthernet" to "hardware gigabit". Strange isn't it ???

Ok, when I connect a PC with a 1G NIC in ports 1 to 4, the link speed-duplex is 1gigabit full duplex, when I connect this PC in ports 5 to 24, the link is 100Mb full duplex. So I imagine that the change was only on the way the port are named, not the in the link speed-duplex.

But the real problem comes when I upgrade the firmware from 07.0.01b to 07.2.00a (file name is fgs07200a.bin) with the boot code 05.0.00 (file name is fgz05000.bin), with the "show interfaces" command we see that ports 1 to 4 are  "hardware gigabit" and ports 5 to 24 are "hardware gigabit". Same as with the firmware 07.0.01b.

When I connect a PC with a 1G NIC in ports 1 to 4, the link speed-duplex is 1gigabit,  BUT THE PROBLEM IS when I connect this PC in ports 5 to 24, the link is 10Mb full duplex only. So now, the problem is not only the way the port are named, but in link speed duplex too.

Notes that this problem does not exist on switch FastIron WS 624G, ports 1 to 24 are "hardware gigabit", by factory design.

I did try to create a case in my brocade support but the web page of case management don't work. And I can't make a case in Brocade web site nor a ticket in foundry web site since Brocade bougth Foundry, cause there sites can't validate the serial number of my router/switch even if our support contract is valid (the expiration date is in october 2011)

Does someone have any idea of how to solve this problem?

Super Contributor
Posts: 1,087
Registered: ‎12-13-2009

Re: FastIron WS 624 switch firmware 07.2.00a, ports link speed-duplex is only 10Mb full duplex

Hi Jonathan,

     That looks like a bug, suggest downgrae to 7.0.0.1b so you get full functionalliy back.

     Seems like there are problem with logging ticket over the web as there are moving support to my.brocade site, but it is not ready yet.

     Log the issue with the Brocade TAC via phone or via email.

Phone
• Continental US and Canada toll-free: 1-800-752-8061
• Europe, Middle East, Africa, and Asia Pacific: +800 28 34 27 33*
• For areas unable to access a toll-free number: 1-408-333-6061

Asia Pacific

Australia
                    0011 800 28 34 27 33
                    (02) 9016 0800 NOT Toll-Free

China
                    00 800 28 34 27 33
                    Toll Free within Country: 800 810 2508

Hong Kong  

                    001 800 28 34 27 33

India

                    (080) 3985 4199 In Country Number, NOT Toll-Free

Japan

                    010 800 2834 2733
               KDD 001 010 800 28 34 27 33
               NTT 0033 010 800 28 34 27 33

Korea

               Korea Telecom 001 800 28 34 27 33
               ONSE 008 800 28 34 27 33
               DaCom 002 800 28 34 27 33

New Zealand

               00 800 28 34 27 33
               0011 800 28 34 27 33

Singapore

               001 800 28 34 27 33
               631 72445 In Country Number, NOT Toll Free

Taiwan

               00 800 28 34 27 33

Thailand

               001 800 28 34 27 33

EMEA

Belgium
               00-800-28-34-2733

Denmark
               00-800-28-34-2733

France
               00-800-28-34-2733
               IP Support: 00-805-102-109

Germany
               00-800-28-34-2733
               IP Support: 00-800-6648-586

Ireland
               00-800-28-34-2733

Italy
               00-800-28-34-2733
               IP Support: 00-800-89-7699

Netherlands
               00-800-28-34-2733

Norway
               00-800-28-34-2733

Portugal
               00-800-28-34-2733

Spain
               00-800-28-34-2733

Sweden
               00-800-28-34-2733

Switzerland

               00-800-28-34-2733

United Kingdom
               00-800-28-34-2733

Email

* IPSupport@brocade.com

Please have ready a 'show Tech' for them of the 7.0.0.1b and 7.0.0.2a to help push this along.

Hope that help some.

Michael.

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