Services & Support

rbuergis

Brocade Presenting at Technology Services World – Services Transformations

by rbuergis on ‎10-17-2013 01:02 AM (724 Views)

Brocade will once again be well represented at the Technology Services Industry Association (TSIA) Technology Services Worldevent, happening October 21-23, 2013 in Las Vegas. TSIA’s fall event focuses on Services Transformations, the three sessions that Brocade will be presenting at are:

 

Increasing Customer Satisfaction and Improving Profitability through Streamlined RMA Processes
Presenter: Lisa Ludgate Sr. Director, Service Operations
Date: Tuesday - 10/22/2013 Time: 02:00 PM to 03:00 PM PT
Track: Services Delivery Transformation
Discipline: FS | SS 
Location: Pinyon 2

 

Partner Delivered Support Ecosystem
Presenter: Rob Buergisser, Sr. Director, Global Services Business Operations
Date: Wedensday - 10/23/2013 Time: 10:15 AM to 11:15 AM PT
Track: Sales Transformation
Discipline: SRG | SS 
Location: Pinyon 1

 

Transform and Control the Customer Experience
Panel Presenter: Jim Robbins, Director, Continuous Improvement & Operations
Date: 10/21/2013 Time: 04:15 PM to 05:15 PM
Track: TSIA Power Hour
Discipline: FS | PS | SS 
Location: Bristlecone 8

 

Looking forward to sharing and learning with our industry peers at TSW in Las Vegas.