06-28-2016 06:48 AM - edited 06-28-2016 06:51 AM
06-28-2016 07:22 AM
is SMI correct installed ?
here is a SMI How-To Guide
try follow, as in Figure 5, stop all Services, and then Start again.
what is the exact Java version installed ?
06-28-2016 09:55 PM
yes I followed it.
got the same results with two systems.
on the first (windows 2008) I have JRE 1.8.0_91-b15 installed
on the second (windows 2012) I have JRE 1.8.0_66-b17 installed.
06-28-2016 10:13 PM
you don't specified the exact BNA Release.
-->>on the first (windows 2008) I have JRE 1.8.0_91-b15 installed
_91 is not a supported release ,for both BNA 14.0.0 and 14.0.1
_66 is supported only for on BNA 14.0.0
I would suggest to use Java 1.8.0_74 or _77
make sure other JAVA are completed remove befoe you Install 74 or 77