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Contributor
Posts: 45
Registered: ‎02-16-2013

Problem upgrading FOS firmware using Network Advisor built-in FTP server

I have seen many of the posts regarding firmware upgrade failures that receive the following message - "The server is inaccessible or firmware path is invalid. Please make sure the server name or IP address, the user/password and the firmware path are valid.".  I admittedly didn't go thru every single one of the posts, but I certainly went thru a good portion of them and it seems that every one I saw got this message when they were using an EXTERNAL ftp server to do their firmware upgrade. 

 

I used Network Advisor to import 7.2.0d firmware into the repository without a problem.  I am now trying to install the code using Network Advisor and I receive the "The server is inaccessible or firmware path is invalid. Please make sure the server name or IP address, the user/password and the firmware path are valid" message.  I am using the built-in FTP server so I'm not exactly sure what I should check.  I did ensure that the firmware was on the path specified - C:\Program Files\IBM Network Advisor 12.1.5\data\ftproot.  And I know the IP/host name is correct and the ID/pw are also correct.

 

Can someone please provide some hints on what else I could check?  I was thinking maybe some permission on my Windows machine needed tweaking but they seem to be ok.

 

In the interim I am going to put the code to an external FTP server and try upgrading via CLI.

 

Thanks for any help you can provide.

New Contributor
Posts: 2
Registered: ‎01-28-2015

Re: Problem upgrading FOS firmware using Network Advisor built-in FTP server

do you have your FTP/SFTP ports opened bi-directionally?

New Contributor
Posts: 2
Registered: ‎04-26-2016

Re: Problem upgrading FOS firmware using Network Advisor built-in FTP server

I'm facing similar issue, did you get resolved this issue? if yes what was the issue?

Contributor
Posts: 45
Registered: ‎02-16-2013

Re: Problem upgrading FOS firmware using Network Advisor built-in FTP server

May want to check your firewalls.  For me to eventually resolve this issue I had to disable the Symantec Firewall (Symantec Endpoint Protection) that I had on my machine.  Once I did that it worked as designed.

 

Good luck!

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