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Occasional Contributor
Posts: 12
Registered: ‎02-15-2010

why does putty session hang when I try to run supportshow or supportsave

 

 I have 4 Brocade 300 switches that are hanging the putty session when I run supportshow or supportsave.

 

 Disconnecting and reconnecting the putty session allows access but it will hang again if the commands are run

Occasional Contributor
Posts: 12
Registered: ‎02-15-2010

Re: why does putty session hang when I try to run supportshow or supportsave

All 4 switches are running FOS 7.3.1d
Brocade Moderator
Posts: 88
Registered: ‎04-27-2009

Re: why does putty session hang when I try to run supportshow or supportsave

Hi,

 

so when you enter supportshow you don't see the commands which are run on the screen? And you don't see the supportsave modules running?

 

Are these the only commands where you see this behavior?

Are your ethernet interfaces fixed at 100 Full Duplex on both ends?

Does it make a difference if telnet or ssh is used?

 

TL

If this provided you with a solution to this issue, please mark it with the button at the bottom "Accept as solution".

Any and all information provided by me is not reviewed, approved or endorsed by Brocade and is provided solely as a convenience for Brocade customers. All systems and all networks are different and unique. If you have a service affecting network problem, please open a TAC service request for service through Brocade, or through your OEM equipment provider.
Valued Contributor
Posts: 539
Registered: ‎03-20-2011

Re: why does putty session hang when I try to run supportshow or supportsave

If the switches uptime is very high, this might be some kind of memory and/or other resources leak in the Linux FOS. Did you try doing​ hareboot?
Occasional Contributor
Posts: 12
Registered: ‎02-15-2010

Re: why does putty session hang when I try to run supportshow or supportsave

 

 We rebooted one of the switches and it did not help.

Occasional Contributor
Posts: 12
Registered: ‎02-15-2010

Re: why does putty session hang when I try to run supportshow or supportsave

 When we run the suportsave command once we hit enter the PUTTY session hangs. We have tp kill the session to get back into the switch.

 

 Any commands that have to access the ports seem to hang the session.

 

 switchshow,portshow, portstatshow, etc.

 

 The heath check program hangs on the switchshow command.

Brocade Moderator
Posts: 88
Registered: ‎04-27-2009

Re: why does putty session hang when I try to run supportshow or supportsave

So you hard rebooted the switch.....and the issue persists........

 

What about the ethernet settings?

 

 

TL

If this provided you with a solution to this issue, please mark it with the button at the bottom "Accept as solution".

Any and all information provided by me is not reviewed, approved or endorsed by Brocade and is provided solely as a convenience for Brocade customers. All systems and all networks are different and unique. If you have a service affecting network problem, please open a TAC service request for service through Brocade, or through your OEM equipment provider.
External Moderator
Posts: 4,907
Registered: ‎02-23-2004

Re: why does putty session hang when I try to run supportshow or supportsave

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