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wuf
Brocadian
Posts: 6
Registered: ‎07-02-2010

supportsave running failed

hi,expert :

  

    pls help me , i cannt execut the supportsave, the following error messages:

 

 

1A-N3:FID128:wlyx1.bf> supportsave 
This command collects RASLOG, TRACE, supportShow, core file, FFDC data 
and other support information from both active and standby CPs 
and then transfer them to a FTP/SCP/SFTP server or a USB device. 
Local CP, remote CP and BPs' information will be saved, 
but supportShow information is available only on the Active CP. 
This operation can take several minutes. 
NOTE: supportSave will transfer existing trace dump file first, then 
automatically generate and transfer latest one. There will be two trace dump 
files transferred after this command. 
OK to proceed? (yes, y, no, n): [no] y 

Host IP or Host Name: 80.7.16.155 
User Name: aaa 
Password: 
Protocol (ftp | scp | sftp): ftp 
Remote Directory: / 

Saving support information for switch:1A-N3, module:RAS... 
...................................... 
Saving support information for switch:1A-N3, module:CTRACE_OLD... 
SupportSave Exiting , signal = 13 
External Moderator
Posts: 4,788
Registered: ‎02-23-2004

Re: supportsave running failed

wuf,

 

is -->>Host IP or Host Name: 80.7.16.155  the correct FTP Server ?

 

If yes, is the server accessible from the Switch you want execute supportsave ?

 

additional please check if "supportftp" is configured.

TechHelp24
wuf
Brocadian
Posts: 6
Registered: ‎07-02-2010

Re: supportsave running failed

hi,expert:

 

 

            the supportftp dont configure.

External Moderator
Posts: 4,788
Registered: ‎02-23-2004

Re: supportsave running failed

[ Edited ]

wuf,

 

--->>hi,expert:

 

 

            ---->>>the supportftp dont configure.

 

what you want to say ?

TechHelp24

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