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Contributor
Posts: 37
Registered: ‎05-19-2009

I10k having redundant CTP Failures

Anyone know what Error code 172 is on an I10K CTP card

External Moderator
Posts: 4,876
Registered: ‎02-23-2004

Re: I10k having redundant CTP Failures

Can you please Provide for Event Code, and exact E/OSn Release Installed ?


TechHelp24
Contributor
Posts: 37
Registered: ‎05-19-2009

Re: I10k having redundant CTP Failures

we reseated the failed CTP card

    it came up and forced the other one down. this sequence of events is it

    474, 414, 472

External Moderator
Posts: 4,876
Registered: ‎02-23-2004

Re: I10k having redundant CTP Failures

Duglin,

those Code indicate a defective CTP, and must be replacend.

Is descripted as well in Service Manuals.

TechHelp24
Contributor
Posts: 37
Registered: ‎05-19-2009

Re: I10k having redundant CTP Failures

Both CTP function without errors if they are the only CTP installed, adding a second CTP causes the error, two replacement cards were tried with the same results 474,414,472

External Moderator
Posts: 4,876
Registered: ‎02-23-2004

Re: I10k having redundant CTP Failures

I ask in my preview Post for E/OSn Installed Release.

--->>>Both CTP function without errors if they are the only CTP installed, adding a second CTP causes the error,....

Is long time ago i worked with i10K, if you say both CTP work Fine when are inserted single, show to me:

a) both CTP have different Revision, AFAIK this behavior was solved by Microcode Upgrade

b) switching Module is defective


TechHelp24
External Moderator
Posts: 4,876
Registered: ‎02-23-2004

Re: I10k having redundant CTP Failures

Check for any Event Data below, is in the LOGS listed. however Code 474 Indicate a Defective CTP.

Event Code: 474

Event Data:

Byte 1 = invalid configuration

Byte 2 = configuration write failure

Byte 3= communication lost

Byte 4 = invalid CTP state

Byte 5 = CTP takeover pending

Byte 6 = system framework failure

Byte 7 = memory usage threshold exceeded

Byte 8= number of process restarts exceeded

Byte 9 = process fatal error

Byte 10 = critical process failure

Byte 11= system timer expired

Byte 12= invalid software release

TechHelp24
Contributor
Posts: 37
Registered: ‎05-19-2009

Re: I10k having redundant CTP Failures

Do you think a corrupted configuration file can cause the roll over and failure reporting of the CTP cards. All revision levels match hardware and firmware and the unit runs fine with a base configuration file. The swm's all check out good.

External Moderator
Posts: 4,876
Registered: ‎02-23-2004

Re: I10k having redundant CTP Failures

not sure, i don't know you E/OS release.

post screen shot

TechHelp24
Contributor
Posts: 37
Registered: ‎05-19-2009

Re: I10k having redundant CTP Failures

The EOS is 9.9.8.11

The CTP cards are both rev 215.

When I try to wipe out the configuration with decommission I can get the 2 CTP cards up together. When I either restore the production configuration from EFCM or try and flashcopy from one active card to a newly inserted replacement, it wont work. The newly inserted CTP immediately becomes active without my consent and fails the other board. More specifically, it puts it in a starting status ad infinitum.

Thanks for your help.

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