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Occasional Contributor
chaiwat.j
Posts: 8
Registered: ‎07-18-2011

NI-MLX-10GX8-D cannot boot

from log when boot device

============================================================================

INFO: New 16-slot backplane is detected.

g_bp_board_class_val = 132, g_max_slave_slot = 16, g_max_snm_slot = 4, g_max_power = 8

my_slot = 33

get_mac_and_arbitration_delay: no peer (present_reg = 1fffff)

MP-1 Monitor>rconsole 16

Remote connection to LP slot 16 timeout

Press CTRL-X to disconnect it

MP-1 Monitor>reset

NetIron XMR/MLX Boot Code Version 5.2.00

..MP.

Enter 'a' to stop at memory test

Enter 'b' to stop at boot monitor

..BOOT INFO: load monitor from code flash, cksum = aa5a monitor 0x40000100

DMAC0 Link is up

BOOT INFO: verify flash files - max_code_flash_blocks.....

read_startup_config

INFO: New 16-slot backplane is detected.

g_bp_board_class_val = 132, g_max_slave_slot = 16, g_max_snm_slot = 4, g_max_power = 8

my_slot = 33

get_mac_and_arbitration_delay: no peer (present_reg = 1fffff)

BOOT INFO: load image from primary copyX....

DMAC0 Link is up

read_startup_config

INFO: New 16-slot backplane is detected.

g_bp_board_class_val = 132, g_max_slave_slot = 16, g_max_snm_slot = 4, g_max_power = 8

my_slot = 33

get_mac_and_arbitration_delay: no peer (present_reg = 187ffe)

INFO: New 16-slot backplane is detected.

scp_debug = 00000000

scp_debug_lacp = 00000000

scp_debug_port = 1(0)

Chassis and Module type mismatch check enabled (g_chassis_type_check_enabled = 1)

g_bp_chassis_type_val = 0xf0

g_max_slave_slot = 16

my_slot = 33

active_mp_slot = 33, standby_mp_slot = 34

Product: NetIron MLX with NetIron MLX Management Module and MLXe chassis

Active Management Module

config_buf_configured_size = 0x00800000

Pre-allocated config buffer = 0x30790000 size = 0x00800000

SNM1 presence detected

SNM2 presence detected

SNM3 presence detected

Powering on SNM1.

SNM1/FE1 initialization successful.

SNM1/FE2 initialization successful.

SNM1/FE3 initialization successful.

Powering on SNM2.

SNM2/FE1 initialization successful.

SNM2/FE2 initialization successful.

SNM2/FE3 initialization successful.

Powering on SNM3.

SNM3/FE1 initialization successful.

SNM3/FE2 initialization successful.

SNM3/FE3 initialization successful.

MGMT temp is: 33.500C  46.625C 

AC Power Supply 1  is Installed (OK)

AC Power Supply 2  is Installed (OK)

Power Supply 3  is Installed (Failed or Disconnected)

Power Supply 4  is Installed (Failed or Disconnected)

Power Supply 5  is Not Installed (FAILED)

Power Supply 6  is Not Installed (FAILED)

Power Supply 7  is Not Installed (FAILED)

Power Supply 8  is Not Installed (FAILED)

system memory:  1073741824,  available    793333760

Load config data from flash memory...

Crypto module initialization and Known Answer Test (KAT) Passed

SEC-MLXe-16::B>All tasks have completed their initializations

Module down in slot 16, reason CARD_DOWN_REASON_TIMEOUT. Error Code (0)

Card have problem? or How to fix this ?

thank you

Occasional Contributor
chaiwat.j
Posts: 8
Registered: ‎07-18-2011

Re: NI-MLX-10GX8-D cannot boot

ALL LED status Port is blink and cannot rconsole

SEC-MLXe-16::B#show module

        Module                             Status      Ports  Starting MAC

M1 (upper): NI-MLX-MR Management Module     Active

M2 (lower):

F1: NI-X-HSF Switch Fabric Module         Active

F2: NI-X-HSF Switch Fabric Module         Active

F3: NI-X-HSF Switch Fabric Module         Active

F4:

S1: NI-MLX-10Gx8-D 8-port 10GbE (D) Module  CARD_STATE_UP       8        0024.38a8.8300

S2:

S3:

S4:

S5:

S6:

S7:

S8:

S9:

S10:

S11:

S12:

S13:

S14:

S15:

S16: Invalid Module  CARD_STATE_DOWN (5)  (previous state = CARD_STATE_INIT)

Card State Down Reason Code:                                     

0  CARD_DOWN_REASON_NONE

1  CARD_DOWN_REASON_ADMIN_DOWN

2  CARD_DOWN_REASON_CONFIG_MISMATCH

3  CARD_DOWN_REASON_LOSS_HEARTBEAT

4  CARD_DOWN_REASON_BOOT_FAILED

5  CARD_DOWN_REASON_TIMEOUT

6  CARD_DOWN_REASON_STRIPE_SYNC_FAILED

7  CARD_DOWN_REASON_REBOOTED

8  CARD_DOWN_REASON_OVER_HEAT

9  CARD_DOWN_REASON_POWERED_OFF_BY_USER

10  CARD_DOWN_REASON_LINK_DOWN

11  CARD_DOWN_REASON_NOT_PRESENT

12  CARD_DOWN_REASON_FID_DISTRIBUTION_FAILED

13  CARD_DOWN_REASON_ADMIN_DOWN_RESTRICTED

14  CARD_DOWN_REASON_POWER_USAGE_NOTFOUND

SEC-MLXe-16::B#

Super Contributor
mschipp
Posts: 1,087
Registered: ‎12-13-2009

Re: NI-MLX-10GX8-D cannot boot

Hmm, try and reseat the card (pull it out and re insert the card).  If that still does not work, move it to another slot.

Thanks

Michael.

Occasional Contributor
chaiwat.j
Posts: 8
Registered: ‎07-18-2011

Re: NI-MLX-10GX8-D cannot boot

Hi

     Thank you so much for response.

     Reseat the card and move it to another slot ----> same result

thanks

chaiwat jen

Super Contributor
mschipp
Posts: 1,087
Registered: ‎12-13-2009

Re: NI-MLX-10GX8-D cannot boot

Hi Chaiwat,

     Is the card new or newly added? If not new to the MLX system then I suggest you call the Brocade TAC, in fact best to call the TAC for this one.

Thanks

Michael.

Occasional Contributor
chaiwat.j
Posts: 8
Registered: ‎07-18-2011

Re: NI-MLX-10GX8-D cannot boot

Hi Michael

      Thank you so much. My Customer buy NI-MLX-10GX8-D more then 10 card but 1 card have problem cannot boot

Chaiwat jen

Super Contributor
mschipp
Posts: 1,087
Registered: ‎12-13-2009

Re: NI-MLX-10GX8-D cannot boot

Hi Chaiwat,    

     The system is only shoing two cards?  Have the rest been removed for testing?  If the card cannot boot at lest to the init stage and you can break into the card via rconsole then there is notthing you can do.  Only RMA the card.

Thanks

Michael.

Occasional Contributor
chaiwat.j
Posts: 8
Registered: ‎07-18-2011

Re: NI-MLX-10GX8-D cannot boot

Hi Michael.

System have more then but i test card before send to customer.

i test remove and reseat / move slot have same result and break boot cannot rconsole to card.

MP-1 Monitor>rconsole 16

Remote connection to LP slot 16 timeout

Press CTRL-X to disconnect it

MP-1 Monitor>

SEC-MLXe-16::B#rconsole 16

Remote connection to LP slot 16 established

cannot to rconsole this card

Press CTRL-X or type 'exit' to disconnect it

Remote connection terminated

SEC-MLXe-16::B#

SEC-MLXe-16::B#

Super Contributor
mschipp
Posts: 1,087
Registered: ‎12-13-2009

Re: NI-MLX-10GX8-D cannot boot

So this is a test system? maybe the card is for a different version of code? Did the card come with a test report and if so what version was it run against?

Thanks

Michael.

Occasional Contributor
chaiwat.j
Posts: 8
Registered: ‎07-18-2011

Re: NI-MLX-10GX8-D cannot boot

i test card before send to customer prepare install / migrate system

i check version support but if version if its different , rconsole can connect and log is different

thank you

chaiwat

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