01-06-2010 05:07 PM
To capture incidents, their are a couple of commands
To display technical support information use the following command.
From Admin manual: -Saving tech support information to a file
You can save detailed technical information to a file to the interal USB drive of the ServerIron ADX
for assistance in troubleshooting issues when working with technical support.
ServerIronADX 1000# save short-tech-support text test1
Msg: tech-support info to be saved in test1
ServerIronADX 1000# checking bp dumps on code flash, fd= -1 on /usb0/
Done saving tech-support info to file
Syntax: save short-tech-support text | html <file-name>
If ASM module failed for some reason, active traffic session would normally be taken over by it HA partner (assuming you have HA pair of ADX's). I would suggest open a ticket with support if experiencing an ASM module. It's unusual.